You’re welcome to reschedule a paid session up to 12 hours in advance using your confirmation link or by emailing me directly.

To cancel a paid session and receive a full refund, please provide at least 12 hours’ notice.

Cancellations made with less than 12 hours’ notice, or missed appointments, are not eligible for a refund. That said, I know that life is unpredictable—if you’re experiencing an emergency, please reach out and we’ll talk through options.

Please note: For first-time sessions, the agreement must be signed before we can begin. If the agreement isn’t signed, the session may need to be shortened or rescheduled in line with these policies.

These policies apply only to paid sessions. Free consultation calls may be cancelled or rescheduled at any time with no penalty.

You can set up recurring sessions by choosing the 4-session package on this page.

Yes. Gifting sessions is a meaningful way to support someone you care about. You can choose to gift a single session or a package of four sessions. Please reach out to me to set this up.

If you didn’t receive a confirmation email, check your spam folder. Still unsure? Email info@heartsongsdoula.com for support

Yes. If you’re moving through loss with a partner, loved one, or close friend, you’re welcome to attend a session together. When scheduling, please select the Couples & Pairs option.

Yes. I offer gentle, non-judgmental support for friends, partners, family members, and care providers who want to show up with care while also tending to their own experience. When scheduling, please select the Friends & Family option or the Care Providers option. If you’re unsure what kind of support is best for you, you’re also welcome to schedule a free 30-minute intake call.

If you are currently experiencing miscarriage (at any gestation), stillbirth, loss during birth, infant loss, or have received a prenatal life-limiting diagnosis, in-person and virtual birth and bereavement support is available.

This support is intended for those in the midst of loss—before, during, or shortly after saying goodbye—who want a doula present beside them.

Call Allie Alvarado at ‪(703) 594-6331‬ to connect directly.

Additional resources are also available to you here.

You are not alone.